Ops

Incident Management:

This function involves issue registration and classification, dispatching to higher-level support groups, coordinating issue resolution, ticket management, effective communication, and stakeholder expectation management. It serves as the first point of contact for users to report issues, request modifications, seek assistance with system configurations, and open support requests.

ETRM AMS:

We perform system components and services health checks, performance monitoring, interface and gateway monitoring, maintenance of critical business processes, error detection and fixing, product setup, deal mapping and processing, task/workflow management, test environment management, and user management.

Data Management, Trading Processes, and Reporting Support:

Our support includes MDM system health checks, performance monitoring, interface monitoring, error detection and resolution, market data importing and mapping, fixing data issues, configuring and fixing feeds, managing reporting datasets, monitoring data source and target interfaces, managing reporting workflows, maintaining Power BI reports, and coordinating with higher-level support for issue resolution.